**Job Summary:** CTG is seeking a highly skilled Client Services Manager with strong experience in multiple ERP modules and vendor systems to join our CTG Managed Services team. This role is responsible for managing client relationships, ensuring excellent service delivery, and optimizing Workday, PeopleSoft, and Infor Lawson solutions and services to meet client needs. The ideal candidate will have a strong background in information technology (preferably in a healthcare environment), resource management, customer service, and broad experience implementing, testing, and/or supporting financial, human capital management, and supply chain solutions. **Key Responsibilities:** + **Client Relationship Management:** + Strong service orientation and excellent communication and program management skills while working in a highly dynamic environment. + Build and maintain strong relationships with clients to ensure satisfaction and retention. + Address client inquiries, concerns, and requests promptly and effectively. + Work collaboratively with client’s service desk and supporting teams (e.g., training delivery, security, infrastructure) to ensure seamless support. +  Ensure all team members adhere to established service quality guidelines, and service level targets are achieved or exceeded. + **E** **RP System Expertise:** + Leverage expertise in Workday, PeopleSoft, and/or Infor Lawson modules (such as human resources/payroll, finance, and supply chain management) to optimize support services and approaches to providing high quality support + Directly manage a team of ERP Analysts that contribute to client system upgrades, customizations, and troubleshooting. + Collaborate with internal and client teams to enhance ERP support processes and + **Service Delivery & Support:** + Oversee the support of Workday, PeopleSoft, Infor Lawson, and supporting foundational systems to ensure seamless client experiences. + Mentor and work with application and technical teams to resolve system-related issues and implement enhancements. + Analyze performance data and reporting and translate into value stories for clients, modifying processes to support optimization. + Prepare and lead quarterly client business reviews reviewing performance and planning for future delivery. + Collaborate with clients and internal partners to resolve issues or escalations. + Manage client change requests and associated change orders, assessing impacts to client value and financial performance. + **Compliance & Best Practices:** + Ensure that all ERP-related services comply with associated financial and healthcare regulations, including HIPAA. + Stay up to date with vendor updates, industry trends, and best practices. + Recommend and implement process improvements to enhance service delivery. **Qualifications & Requirements:** + **Experience:** + 3+ years of experience in a client-facing IT service management role, preferably as a Client Services Manager or Account Manager serving healthcare clients. + Hands-on experience with Workday, PeopleSoft, and/or Infor Lawson Systems (certification is a plus). Strongly prefer experience with multiple vendors and modules. + Strong understanding of financial workflows (preferably in healthcare), ERP implementations, and system optimizations. + **Skills:** +  Responsible for the professional development and mentorship of Analyst and Team Lead members, passionate about teaching, providing feedback, and offering growth opportunities. + Excellent communication, problem-solving, and organizational skills. + Ability to manage multiple client accounts and projects simultaneously. + Strong analytical skills with attention to detail. + Experience working with cross-functional teams, including IT and business stakeholders. + **Education & Certification:** + Bachelor’s degree in Business Administration, IT, Healthcare Administration, or a related field (or equivalent experience). + Three (3) to five (5) years serving in a management or functional leadership role with supervisory responsibility, leading various ERP modules in either an implementation or support environment. + Hands-on familiarity with key systems, including Workday, PeopleSoft, and Infor Lawson, and multiple application modules (supply chain, finance, human capital management). Certifications are a plus. **Why Join Us?** + Opportunity to work with a dynamic team in a growing healthcare technology environment. + Occasional travel for client meetings and company events. + Competitive salary and benefits package. If you are a client-focused professional with ERP experience and a passion for delivering top-tier IT solutions, we encourage you to apply! CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided **.** For additional information, please contact **Dallas Bell at Dallas.Bell@ctg.com** . Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $140,000 to $150,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.