Great that you're thinking about a career with BSI!

Role Overview:

We're looking for a Client Services Officer to join our fast-paced, collaborative team in the ASEAN region (based in the Philippines) on a full-time, permanent basis.

In this key role, you’ll be at the heart of our client journey, ensuring a smooth onboarding and planning process, supporting day-to-day operations, and acting as a vital link between our internal teams and valued clients. You’ll take ownership of maintaining accurate data across multiple platforms and help drive service excellence across every interaction.

Key Responsibilities:

Administer the onboarding of clients, processing system requests, and coordinating certification workflows to ensure alignment with established KPIs and quality standardsReview and verify documentation from both the sales team and clients, ensuring compliance with established agreements and contract termsSet up client accounts, handle system requests, and manage the certification process according to company goals and quality standards.Keep client information accurate and up to date in systems like CRM, SAP, and PGEnsure service delivery visits are scheduled, rescheduled, and completed on time by managing booking and rebooking requests, in line with performance targets and customer needs.Drive continuous improvement by contributing to and leading project-based initiatives that respond to evolving organizational goals and client needs.

Requirements:

Strong organizational and multitasking skillsFamiliarity with SAP, CRM Tool, or similar ERP systemsExcellent communication skills (both written and verbal)High attention to detail and a process-oriented mindsetExperience in client onboarding and audit planning, administrative coordination, or audit support is a plusProficiency with Microsoft Office and scheduling tools

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.