The Operations Manager will play a crucial role in driving efficiencies and developing robust processes within the CS organization. This position requires a strategic thinker with a deep understanding of business operations and a strong commitment to continuous improvement. The ideal candidate will have a proven track record in streamlining operations, enhancing productivity, and ensuring operational excellence. 

What you'll do:

Operational Efficiency:

Analyze and evaluate current processes for improvement Mapping, analyzing and improving different stages in the customer journey. Develop strategies to enhance efficiency and reduce costs Monitor KPIs and adjust processes to achieve goals

Process Development and Improvement:

Design and refine operational procedures for optimal productivity Collaborate across departments to integrate new processes supporting business strategy Use data-driven methods to identify and solve bottlenecks and inefficiencie

Technology Integration:

Leverage AI, technology, and automation to improve processes Stay updated with industry trends and advancements

Reporting and Analysis:

Prepare and present operational reports to senior management Use data and analytics to drive decisions and strategies Conduct regular audits to ensure process effectiveness and efficiency

What you have:

Bachelor's degree in Industrial Engineering and Management or a degree in Economics or a related field (or equivalent experience) 3-5 years of experience in a renewal management, revenue operations or customer success role Proven track record of increasing renewal rates and driving customer retention Strong analytical and problem-solving skills Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments Experience with data analysis and reporting tools

Bonus Points:

Introduced by an AppsFlyer team member SQL proficiency

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO