Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That’s why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams. We are seeking a highly motivated Client Service Representative to join our Image Services team. In this role, you will be responsible for helping to support a network of top-tier real estate agents and photographers. Responsibilities + Answer incoming calls from B&W agents & photographers for assistance on orders, appointment questions/requests, marketing add-ons, post-photoshoot inquiries + Chronologically attend to email tickets in a timely fashion to maximize support and develop rapport with agents & photographers + Familiarize yourself with breadth of services offered and speak to their realistic value + Provide home preparation guidelines, communicate expectations with regard to turnaround time + Understand internal platform & business flows + Coach agents on platform use + Flexibility to work floating Saturdays, as well as possible flex workday schedule + Ability to work remote productively and come to the office, when needed Qualifications Experience: + Minimum 1-2 years past Customer Service experience + Real estate, or real estate media-related experience is a plus. We will train the right individual + Self-motivated individual who can work independently + Some photo editing experience Skills: + Exceptional interpersonal and communication skills, with the ability to build rapport and trust + Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously. + Excellent problem-solving and conflict-resolution abilities. + Ability to work independently and as part of a team in a fast-paced environment Salary Range $43,000 - $47,000 Benefits Medical, Dental, Vision, PTO, VTO