Are you E.P.I.C?! Are you a service-focused individual with Empathy, Passion, Integrity, and Commitment? If YES, join us at Health System Services, where we hold ourselves to high standards of excellence and foster a supportive team environment. Health System Services is seeking individuals with strong customer service skills who want to make a difference in the healthcare field. If you are enthusiastic and committed to learning, this position is right for you! As a Client Service Representative, you will provide excellent customer service in multiple facets of the organization. 🚀 About the Positions + Offer guidance and answer questions involving durable medical equipment and related services. + Interact with patient referral sources to ensure smooth order fulfillment, including logistics, insurance verification, and billing. + Respond promptly to inbound customer communications, resolving inquiries and keeping customers informed about order statuses. + Process customer orders through various channels, ensuring accuracy and completeness while managing inventory for fulfillment. + Initiate and oversee shipment logistics, providing tracking information to customers. + Issue return authorizations, manage returns, refunds, or replacements, and maintain accurate transaction records. + Conduct outbound calls to review client Electronic Medical Records, updating recurring orders and ensuring insurance documentation is in place. + Build and maintain client relationships while identifying new patient and insurance coverage opportunities. + Assist in preparing quotes, product specifications, and other administrative tasks as needed. + Manage and update CRM systems to ensure accurate records, and qualify leads to support sales efforts. + Collaborate with team members across departments to ensure proper patient care and insurance reimbursement. + Coordinate care with physician offices, long-term care facilities, and hospitals via phone, email, or in person. + Educate referral sources on company products, services, and insurance requirements. + Process equipment and supply orders based on physicians' orders, entering them into electronic medical records and sales platforms. + Educate patients on the use and troubleshooting of medical equipment and devices. 🌟What We’re Looking For + A kind and friendly attitude, with a proactive and positive mindset. + Energetic and driven, demonstrating a strong work ethic. + Highly organized with keen attention to detail. + Professional, courteous, and able to communicate effectively both verbally and in writing. + Strong customer service skills, with the ability to resolve issues and build relationships. + A team player who collaborates effectively with colleagues across departments. 🎓Qualifications for Success + High School Diploma or GED required. + Associates or Bachelor’s degree, preferred. + Experience in the medical field, a plus. + Background in customer service highly preferred. + Knowledge of Medicare, Medicaid and third-party insurances, a plus. ✔️ Benefits + Health, Dental, and Vision Insurance + Short-Term and long-Term Disability options + 401K with company match + PTO, Vacation and paid Holidays 💸 Compensation + $16.50 - $23.00, per hour dependent on experience 🕛 Shift + 8:30am – 5:00pm, Monday – Friday 🏣 Location + Wheatfield, NY