Client Services Representative - Operations Customer Service and Support

Are you passionate about the chance to bring your customer service experience to a world-class company, with unlimited career growth opportunities? The Operations Customer Service & Support Team at Thomson Reuters is looking to hire a self-motivated Customer service agent. This is a well-established global team, that supports our cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of customer service, billing, accounts receivable experience in addition to excellent communication skills in English and French.

DUTIES AND RESPONSIBILITIES:

Learn and maintain a strong understanding of our products, services, licensing and purchase terms

Provide quality customer service mainly via phone and email

Negotiate and process contract renewals

Log all interactions with clients in a concise fashion using designated programs

Effectively communicate information regarding client issues to assist with resolution

Display a strong understanding of the department’s operating environment and available resources

Actively participate in various call campaigns

Meet various campaign goals and targets

JOB QUALIFICATIONS:

Excellent bilingual verbal and written communication skills in French and English

Strong interpersonal skills

Strong call handling skills

Ability to work with different applications/programs concurrently

Strong attention to detail to ensure accuracy, completeness, and thoroughness.

Strong research and problem solving skills

Ability to self-manage and work as a contributing member of a call center team

Ability to stay motivated in a fast paced, high pressure environment

Ability to quickly learn and master complex information

Ability to effectively manage dissatisfied clients

Strong computing skills

Proficiency in the use of Microsoft office, CRM and billing software

Availability to work overtime and weekends when needed

Solid knowledge of the accounting cycle and/or previous work experience in an accounting office is considered an asset

Previous experience in a billing /accounts receivable role is considered an asset

Minimum requirements:

A college diploma or university degree in accounting, finance, or a related field

Minimum of 3 years of relevant work experience in a bilingual French and English customer service environment

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-CS3

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.