SUMMARY: General purpose of job. Briefly describe the job’s primary purpose or contribution to the department or organization. The Client Services Specialist position provides client and company relations support by gathering and collecting necessary job data to facilitate the successful execution of assigned work. This role also performs entry level design work. Pike Engineering offers a wide variety of benefits including but not limited to Medical; Dental and Vision Insurance; Paid Time Off; 401(k); Health and Dependent Care Flexible Spending Accounts; Employee and Dependent Basic Life Insurance; Employee and Dependent Basic Accidental Death & Dismemberment; Short Term Disability; Long Term Disability; Critical Illness; Accident and Whole Life Insurance; Legal Services, Identity Theft, and Cyber Security; Employee Discounts and Service Awards. All health care benefits are available upon election on day one (1) of your employment with Pike. The compensation range for this position is between $21.00 and $24.00. ESSENTIAL DUTIES AND RESPONSIBILITIES:  Receive assigned project details from client/supervision and identify job elements for implementation of project and communicate details effectively to external customers.  Answers inquiries by clarifying desired information; researching, locating and providing information to both internal and external customers.  Accurately gather and enter data into work tracking systems.  Learn company/client policies and procedures for the development of site designs for gas and electric distribution facilities to serve a variety of customers.  Gathers site drawings, construction sketches and other data for gas and electric distribution facilities.  Generate and review customer related documents.  Perform and complete entry level design work as assigned.  Answer and provide basic information when able or screen and forward to appropriate personnel.  Ability to meet established deadlines and deliver requested information in a timely manner.  Perform other dutiesas assigned by management. COMPLEXITY OF WORK: Semi-routine; majority of work covered by established procedures. RELATIONSHIP OUTSIDE WORK GROUP: Exchange of information, which occasionally requires tact and/or diplomacy. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. REGULAR ATTENDANCE is required. 2. EDUCATION and/or EXPERIENCE Education + Required High school degree or GED. Experience + 0-1 Year(s) Experience in customer service is preferred. ON-THE-JOB TRAINING: + 2-4-week orientation period. + Training for data gathering (type and amount) as well as process orientation. LANGUAGE SKILLS: + Ability to read and interpret documents such as procedure manuals, operational procedures, etc. + Ability to write simple correspondence. + Ability to effectively present information in one-on one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: + Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. + Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to compute rate, ratio and percent and to draw and interpret spread sheets. + Ability to compute rate, ratios, and percent and to draw and interpret spreadsheets REASONING ABILITY: + Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. + Ability to deal with problems involving several concrete variables in standardized situations. OTHER SKILLSAND ABILITIES: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Ability to Manage Multiple Priorities PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + How much on the job time is spent in the following physical activities? + Stand Up to 1/3 (Occasionally) + Walk Up to 1/3 (Occasionally) + Sit 1/3 to 2/3 (Frequently) + Talk or Hear 1/3 to 2/3 (Frequently) + Use Hands to Feel, Handle or finger tools or controls 2/3 and more (Regularly) + Climb or balance None + Stoop, Kneel, Crouch or crawl None + Reach with Hands and Arms None + Taste or Smell None + Does this job require that weight be lifted or force to be exerted? + Up to 10 Pounds Up to 1/3 + Up to 25 Pounds None + Up to 50 Pounds None + Up to 100 Pounds None + More than 100 Pounds None + Does this job have any special vision requirements? ☒No Special Vision Requirements WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Wet, humid conditions (non- weather) None + Work near moving mechanical parts None + Work in high, precarious places None + Fumes or airborne particles None + Toxic or caustic chemicals None + Outdoor weather conditions None + Extreme cold (non-weather) None + Extreme Heat (non-weather) None + Risk of electrical shock None + Work with explosives None + Risk of radiation None + Vibration None Whileperforming this job, the noise level in the work environment is: Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic) NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization. Pike Engineering is an equal opportunity employer EOE/Minorities/Females/Vet/Disabled Pike Engineering is a Non-Union Company About Us Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job. “Essential” is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them. Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service. Requisition ID: 25000517