Position Summary The Supervisor of Client Services is responsible for supervising and managing assigned Client Services Associates and/or Client Account Managers. The Supervisor of Client Services is also responsible for understanding the status of their assigned team members’ clients and payrolls, and act as escalation point with the client when the need requires. The Supervisor of Client Services participates in resource allocation taking into consideration their team members strengths and career desires. The Supervisor of Client Services ensures client satisfaction and profitable margins for those supervised. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Ensures that defined metrics for Client Services are maintained and that profitable margins are sustained while maintaining client satisfaction. • Conducts monthly check-ins with each assigned team member. • Establish a relationship which nurtures open and honest communication. • Discussion of challenges and successes as related to assigned clients. • Goal setting and goal log. • Provide performance feedback, both positive and constructive. • Act as mentor and career coach. • Participates in the performance management process. • Complete and conduct 3 month and annual performance reviews. • Makes recommendations based on performance. o Salary o Promotions/Staff changes o Separations • Mentors and coaches. • Acts as key escalation contact for all clients assigned to team members. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Passion - For managing and developing people. • Education – Bachelor’s degree from a four-year college or university. • Experience – One to three years of leadership experience , preferably in a service environment. • Other Skills and Abilities - Bilingual language skills are a plus. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.