SUMMARY: Responsible for overseeing Client Services' processes and procedures; administration and oversight of our facilities policies, programs and practices; provides feedback, direction, and guidance to employees and leaders using professional and technical knowledge of customer service, logistics and environmental.   ESSENTIAL FUNCTIONS: Supervises staff including hiring, training, evaluating performance, providing compensation recommendations, and performance management. Oversees and supervises broad areas of the operations, such bottle order entering, bottle building, delivery and pick up coordination, interfacility management, inventory, customer service, and internal communication Provides feedback and decisions to resolve employee questions Ensures the accuracy of orders and related detail through operational review; works with teams to resolve discrepancies. Overseeing or reviewing and processing a broad degree of inventory, SOPS, and related materials or information. Provides counsel to staff and leaders regarding orders, email traffic, pick up and delivery coordination, SOP's and procedures; involves broad operations and leading implementation and change. Analyzes and reviews operations related to customer service on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS:   Education and Experience: Three (3) years of lab or customer service experience. Two (2) years of leadership experience Required Knowledge and Skills   Required Knowledge: Supervisory principles and practices. Complex to specialized principles, practices and techniques in a lab setting Very complex to specialized methods to resolve lab or customer service questions and concerns. Computer applications and systems related to the work such as Microsoft Outlook, Word and Excel Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar and punctuation.   Required Skills: Supervising and evaluating employees and providing related recommendations. Training others in policies and procedures related to the work. Overseeing and administering broad and varied lab or customer service functions. Serving as a team member and the development and management of processes Operating in a both a team and individual contributor environment. Preparing reports, correspondence and other written materials. Using initiative and independent judgment within established department guidelines. Using tact, discretion and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.