Are you truly service oriented? Do you know how to take care of people?

We’re looking for a Service Delivery Team Leader to:
• Manage standards around attendance, performance metrics, and service quality
o Coach and Develop team members
o Ensure performance and talent development discussions take place with each team member on a regular basis
• Respond to client and branch escalations; gauge and respond to urgent/escalated matters
• Escalate any potential risk issues on a timely basis
• Partner with other support team members on forecasting and staffing plans to meet business needs
• Maintain daily logs consistent with established written supervisory procedures
• Work a flexible schedule to provide on call support after general business hours and weekends as needed
• Excellent communication skills: Written and Oral
• Exceptional problem-solving skills and attention to detail
• Proactive in contributing to the success of the team through process improvements and information sharing.
• Culture carrier for the Firm