Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Client Services Team Lead (AVP).
Principal Responsibilities
Manage and supervise a team to provide client services support to GPB Asia Private Banking (HK and SG)Lead and complete user requests within Service Level Agreement and comply with standards and policyLead and manage the annual processes (e.g. CRS/FATCA renewal and TIN collection) completed on time with good quality Handle business partners’ inquiries promptly within reasonable time Report exception and irregularities promptly for management awarenessParticipate in business initiatives/projects as team representative to provide user requirements, conduct user acceptance test and provide sign-off for implementationPrepare and provide training to staff in the teamMaintain and update Desk Instruction Manual Produce Management Information Reports and Key Performance Indicators as requiredMaintain effective communication with stakeholders and senior management