Client Solutions Associate (Japan - Feb 2025)

Job Description

Responsibilities:

FactSet’s Client Solutions Associates are the essential connection between our clients and our software business. Their expertise ensures that FactSet’s client service is unrivalled in the industry and means we have a client retention rate over 90%.
Our Client Solutions Associates deliver excellent customer service, are naturally good relationship builders and have a keen eye for detail. They are inquisitive, data literate and effective problem solvers.
Combining knowledge of the industry and technical expertise, Client Solutions Associates work closely with our investment management and investment banking clients to ensure that they are seamlessly integrating our software into their investment process.

Client Solutions Associates will be offering support in a variety of ways, including:

Answering day to day client queries and providing creative solutions through our helpdesk;Working on large scale projects that optimize our clients’ workflows;Visiting clients in their offices to provide on-site consultation and training;Training clients at their desks or in groups;Managing a group of accounts assigned to you, ensuring that the relationship is healthy and that clients are getting the most out of the system.

We welcome ambitious, team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in Finance, as well as the desire to continually learn and develop in an ever-changing environment.
In addition we require:

A bachelor's degree or equivalentStrong numeric, analytical & problem solving skillsLanguage Level : Japanese - Native Level, English - Business LevelExceptional communication skillsExperience in a client/customer facing role, or a desire to excel in this areaA strong knowledge of PC applications, in particular Microsoft ExcelA commercial attitudeJapan residence with proof of work eligibility in Japan

Although FactSet considers ambitious graduates from any discipline and candidates with industry experience, we favour those with a background in finance, business, IT, mathematics or economics.