Combined Insurance, a Chubb Company, is seeking a Client Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

JOB SUMMARY

The CWB (Chubb Workplace Benefits) Client Specialist will serve as a primary service contact and resource in the over-500-life market segment.   This role will interact closely with the CWB sales organization, broker partners, and various internal and external business partners.   The Client Specialist serves as a true subject-matter expert for CWB processes, products, and internal roles.   This position must partner effectively with the Account Manager (AM) role, the Account Executive (AE) role, the Business Development Manager (BDM) role, and all key broker partners.   This role requires attention to detail and demonstrated organization in order to manage complex, multifaceted service issues for our largest customers.

RESPONSIBILITIES

Primarily supports Book of Business 500 lives and greater True Subject-Matter Experts on all Chubb processes and products Assists the Account Management and Account Executive team by providing daily client-facing support. Ability to organize and resolve complex, large-case service issues involving high-profile customer and broker relationships Primary contact for complex service issues and day-to-day inquiries Serve as the liaison between external client and broker partners and internal home office colleagues. Together with Account Manager and Account Executive, develops proactive account activities, identifies opportunities for growth, and executes the plan. Handle customer education on Chubb tools, administrative services and administrative guidelines. Will provide support with plan changes, BOR Changes, acquisitions, and any other policy-level activity Effectively partner across the Chubb Workplace Benefits Organization in order to drive resolution to complex service issues Promote Chubb’s products and services Attends and participates in all mandatory training, meetings, etc. Approaches role with a Continuous Improvement Mindset, looking to identify and implement organizational process solutions

COMPETENCIES 

Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues.  Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.     Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.  Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth   Initiative: Willingly does more than is required or expected in the job.  Meets objectives on time with minimal supervision.  Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.   Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course   Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results   Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb” 

SKILLS

Excellent interpersonal and communication skills (both verbal and written), confident presence, strong team player, diplomatic and flexible with the ability to listen well, persistent and patient in endeavoring to fully understand customer needs, supporting and encouraging approachAbility to structure and manage work across multiple functions & locationsAbility to influence and build consultative, trust-based relationshipsAbility to work independently and make effective decisions consistent with divisional objectives and handle conflict with minimal oversightAbility to research and solve problems with moderate supervisionAbility to understand client account economics, including product designs, rates and pricingAbility to multi-task in an extremely fast paced environment

EDUCATION and EXPERIENCE

4-year college degree or equivalency strongly preferred; equivalent work experience may substitute Experience with voluntary benefit lifecycle. 3 years of group benefits insurance industry experience preferred.At least 3 years with direct experience managing a book of business preferredAt least 3 years direct customer-facing experience with brokers and employers preferredProficient in MS Office, including Outlook, Word, Excel, & PowerPoint