Apply Job Type Full-time Description

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.

Position Overview:

The Client Success Administrator is the key point of contact for billing, invoices, and administrative tasks that support Propio's clients. The Client Success Administrator will build strong relationships with billing contacts, ensuring that the account is running smoothly and clients have all the data they need to maintain a strong financial relationship.

Responsibilities:

Establish and maintain optimal billing practices by ensuring clients receive all necessary informationMaintain a book of business and ensure that receivables are timely and well managedSupport client requests for billing resolution, call and interpreter disputes, general questions, and answering phonesRespond to clients’ inquiries and maintain thorough documentation of communication in CRMInput client information into data management system, ensuring accuracy and completenessGenerate materials for client presentations and meetingsProvide input towards procedures where improvements are possibleVerify data and correct data where necessaryPerform other responsibilities and duties as assigned Requirements

Basic Qualifications:

Bachelor’s Degree or equivalent work experience in administrative or account administration rolesDetail-oriented and organized with good time management skillsExcellent written and verbal communication skillsKnowledge of Microsoft Office suite – Outlook, Word, Excel, Access, PowerPointAbility to work both independently and within a team to meet deadlinesAbility to comply with all company policies and procedures, proactively protecting confidentiality of client and company information

Preferred Qualifications:

1+ years of experience in an administrative role or account administrationSalesforce and Collections experience a plus