Let’s be #BrilliantTogether
Overview
ISS STOXX is growing! We seek a Client Success Executive to contribute to our expanding success and join our Governance team based at our Tokyo office- Japan.
The Client Success Executive – Governance reports to Japan Head of Client Success and handles clients’ voting of Japan domestic ballots. The role monitors incoming ballots for clients and ensures that the ballots with their vote instruction are timely sent back to trust banks/the ballot provider.
The Client Success Executive – GovernanceはJapan Head of Client Successにレポートし、日本総会における国内バロッツの処理を担当します。クライアント宛に到着するバロッツをモニターし、クライアントの指図を反映したバロッツが適時に信託銀行・バロットプロバイダーに届けられる様手配を行います。
Responsibilities of Client Success Executive – Governance include the following:
Monitor incoming domestic ballots – electric ballots as well as conventional ballots in excel form – for Japan meetings;Reconcile ballots received against client positions;Manage cutoffs of conventional ballots and run internal programs to populate the excel forms with client instructions;Send back conventional ballots to trust banks; andLiaise with clients, trust banks and internal teams to ensure smooth vote flows.Client Success Executive – Governanceの主な業務
クライアントが担当する国内口座に宛てて到着する日本総会のバロッツ（電子バロッツおよび従来型のエクセルフォームのバロッツ）のモニター受領したバロッツとクライアント保有残高のレコンサイル従来型のバロッツをカットオフ順に管理し、社内プログラムを用いてクライアントの指図をエクセルフォームに転記の上、信託銀行等に返送議決権行使フローが円滑に進行する様、必要に応じクライアント・信託銀行・社内の関連チームと連携Qualifications
Bachelor’s degree graduateWith at least 2-3 years’ relative work experience in Operations in the Financial Services industry- ideally under Asset management industryProficiency in MS Office with emphasis on ExcelNative level in Japanese language and with business level English communication skillsAmenable with a hybrid work arrangement- 3 days in the office and 2 days' work from home per week望ましいスキル・特性等
学士号を取得していることが望ましい金融業界（理想的には資産運用業界）での2-3年以上のオペレーション業務の経験を有することExcelを中心とするMS Officeの知識#LI-CP11
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What you can expect from us
Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.
Let’s empower, collaborate, and inspire one another.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.