This job is responsible for representing WellSky at key executive levels within client leadership in order to develop partnerships that create strong alignment and maximize the value of WellSky solutions. The scope of this job includes working across functions and business units to understand the breadth of individual client's end markets and maximize WellSky's value while achieving client objectives.

This role manages a complex book of strategic health plan clients and is accountable to proactively manage, respond, and address complex inquiries in partnership with the payer operations team to ensure optimal client satisfaction.

We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

Manage key client relationships and advocate for client outcomes across solutions and services to achieve client goals.Develop deep relationships with clients and key personnel to drive growth, improve client redeemability, client retention, and increase WellSky advocacy across the client base.Be the single point of contact for key stakeholders throughout the lifecycle of the partnership and leverage operational data to identify opportunities for improvement.Engage externally with clients to provide day-to-day service and build long-lasting, trusting relationships.Accountable to keep operations and leadership team well informed of account status.Develop and execute client account plan including proactive actions, collaborate with matrix partners to ensure we meet and exceed client expectations for the assigned book of business; perform root cause analysis and use data and insights to mitigate reoccurrence of issues.Drive client business reviews on a regular cadence that net clear goals and milestones with the intention of developing and measuring success metrics and ROI.Understand the breadth of end markets, business units, and solutions to drive WellSky's vision and maximize client alignment and value.Performs other job duties as assigned.

Required Qualifications:

Bachelor's degree or equivalent work experience.8-12 years related work experience.

Preferred Qualifications:

Prior experience working with internal matrix partners and external partners.Strong communication and interpersonal skills (written, oral and professional presence).Proven strong analytical and problem-solving skills.Organized and experienced in meeting tight deadlines.Previous experience managing highly complex client contracts and program value report outs.Previous client success or account management experience is preferred.

Job Expectations:

Willing to travel up to 30% based on business needs.Willing to work additional or irregular hours as needed.Must work in accordance with applicable security policies and procedures to safeguard company and client information.Must be able to sit and view a computer screen for extended periods of time.

#LI-PG1

#LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

 

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

 

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

Excellent medical, dental, and vision benefitsMental health benefits through TelaDocPrescription drug coverageGenerous paid time off, plus 13 paid holidaysPaid parental leave100% vested 401(K) retirement plansEducational assistance up to $2500 per year