Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

 

Job Description 

 

The WBD Client Success Team is part of the Warner Bros. Discover Revenue Operations organization. The team consists of Sr. Client Success Managers (CSMs), Client Success Managers (CSMs), Client Success Coordinators (CSCs), Managers, and Directors who oversee and optimize Custom Video & Social campaigns across WBD Entertainment brands, helping advertisers meet and exceed performance goals. 

 

The Client Success Manager (CSM) will serve as the advertiser point-of-contact for all campaign-related inquiries throughout the campaign lifecycle by owning tasks and leveraging support teams. This role is responsible for managing campaign performance and execution to achieve client KPIs while offering best in class white glove service to our partners. The CSM is responsible for overall client satisfaction, strategy, and program delivery for assigned accounts. 

 

In addition to general digital expertise, the CSM will be expected to develop and maintain comprehensive knowledge of WBD products and how they are sold and fulfilled. The Client Success Manager will have an opportunity to help drive upsell and incremental revenue. This role requires an analytical mindset to strategize on optimal media mix and provide meaningful insights back to clients. 

 

Job Responsibilities 

 

Serve as the primary POC for clients in a designated POD, or book of business, to oversee the campaign strategy execution & performance 

Work closely with Client Success Coordinators and provide guidance to ensure that tasks are completed accurately and on schedule 

Dedicated to client retention, growth, renewal, and client satisfaction to exceed client expectations 

Collaborate with Sales and other internal teams (marketing, research, creative services) on proposal ideation, pitch materials, and capturing campaign objectives 

Media Plan creation and collaborate with Yield team to evaluate inventory opportunities and maximize revenue 

Utilize data management platforms and inventory tools to assess sell-through and ad performance 

Demonstrates expertise on WBD products and programs to assist clients in reaching their marketing goals 

 

 

Qualifications & Skills 

 

A minimum of 1.5 years in digital media, or 2+ years of media experience in advertising sales/operations or media support 

Preferred to have exposure to digital media landscape 

Strong analytical, communication and time management skills. 

Must have strong communication/interpersonal/written skills. 

Detail-oriented; ability to multi-task in a fast-paced environment. 

Ability to work both independently and cooperatively within a team environment. 

Strong technical skills and knowledge of MS office, specifically Excel. 

Knowledge of industry technologies (Ad serving, Operative, Salesforce). Basic understanding of DFP and Freewheel a plus. 

Ability to work and excel in a hybrid environment 

BA/BS from a 4-year university or equivalent experience 

Must have the legal right to work in the United States. 

 

 

Closing Statement 

 

Warner Bros. Discovery and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. 

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/  along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $56,511.00 - $104,949.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.