Client Success Manager

Houston, Hybrid| Fulltime

 

Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real-estate, trailblazing a 2030 vision for the industry. Here at Zonda, you’ll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, technologists, and marketers. 

Zonda is currently seeking a Client Success Manager who will be focused on our Houston customer base.

 

 The Client Success Manager will be tasked with helping the company grow by developing and maintaining strong relationships with leaders in the residential construction industry encompassing brokerages, construction, developers, financial, government, utilities, and marketing firms. This fast-paced position is best suited for someone who is self-directed and customer focused. 

 

Characteristics of a successful Client Success Manager:

Enjoy presenting and sharing technology solutionsHas great communication and organizational skillsHas experience with technology platforms, especially Apple, iPad, and IOS.Enjoys working with a team and collaborating to achieve successWould feel comfortable giving online webinar demonstrations and controlling the meetingHas no fear of talking to people on the phone, in person, or in other forms of communicationPassionate about training and ensuring clients understand the facets of an amazing tool and its features and how to use themCognizant of client needs and our solutions that fit bestFamiliar with CRM’s, especially Salesforce and GainsightWould thrive in acting as the primary contact and building long term relationships with customersHas fun learning new ways to do business with a proactively positive outlookIs passionate about building trust and realizes when it’s happened to move the needle forwardFamiliar with Powerpoint and A/V setup, slideshowsEnjoys working tradeshows, engaging with attendees and developing a rapportAble to work cross-functionally with teams such as Sales, Product Development and moreBe able to resolve and identified risks and escalated issues in a timely manner and properly communicate/set expectations with customersDrive positive customer experience and retention through our Zonda PlatformProvide feedback and insights from customers to the appropriate teams to continue customer growthIdentify areas for growth within existing accounts and manage the renewal process

Desired Qualifications:

B.S. or B.A. desired3-5 + years experience in customer success or similar customer facing roleProfessional demeanor and organizational skills, a must Excellent verbal communication skills, ability to build rapport quickly with clients,Strong technical skills and CRM experience required, preferably experience with SalesforceExperience with or interest in learning about the housing industry, specifically new home developmentExperience with or interest in building products and the manufacturing industryTeam player with a customer focused mindsetWilling to travel up to 25% within the Houston market

Why People Love Working Here:

• Competitive salary

• Comprehensive benefit package (Medical, Dental, Vision)

• 100% company-paid Life Insurance, Long Term Disability, and Short-Term Disability coverage

• 401k with company match

• Paid vacation and general holidays

• Employee Assistance Program (EAP)

• Live Meditation Sessions

• Employee Recognition Platform

• Virtual Wellness Program

• Visionary Leadership Team

• 100% remote and always will be!

 

Zonda exists to inform, advise and connect the next generation of housing industry experts, leveraging the information, insights, and people that move the industry forward.  Our proprietary research focuses on the most active new home markets in the country.   In 2018 Zonda merged with Hanley Wood creating the residential home-building industry’s most comprehensive source of data and insights.  We are a national platform with a geographic coverage which spans coast to coast.   Recent acquisitions in the UK and Canada continue to propel Zonda’s technology forward creating an industry standard of excellence across North America.  Zonda will continue its position as the undisputed leading provider of data to the residential home-building industry and reshape the way new homes are built and sold.  

 

Inclusion & Equal Opportunity Employment 

Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in the United States.