Client Success Manager Empowering Our Clients Billhighway puts powerful solutions in the hands of hundreds of thousands of users of Billhighway (http://www.billhighway.com) , Chapter Spot (http://www.chapterspot.com) , greekbill (http://www.greekbill.com) , and Impexium (http://www.impexium.com) software suites. Our vision is to provide powerful solutions that help our non-profit clients improve the world. Why people love working here: + Focus on personal and career development. + Competitive salary, benefits, and other forms of compensation. + Fresh approaches to using familiar skill sets and areas of expertise. + Caring, capable leaders. + Thriving culture powered by hybrid and remote team members. + Our vision: Provide powerful solutions that help our non-profit clients improve the world. + Our core values: Initiative, Collaboration, Reliability and Stewardship. This role: A day and week in the life… + Manage a portfolio of complex fraternal clients throughout their lifecycle including onboarding, configuration optimization, training and proactively develop and implement strategies to drive client adoption, retention and expansion. + Conduct regular business reviews and health checks across multiple stakeholder levels (i.e., C-Suite, VP, Director) to drive satisfaction and desired business outcomes. + Develop success plans that outline client critical success factors, metrics for success, potential issues, and detailed recommendations. + Handle client inquiries with minimal guidance, complex client calls while maintaining positive client feedback, and mentoring new CSM’s on success. + Be a subject matter expert of our suite of solutions to Identify, nurture, and upsell opportunities to our clients evolving needs. This role: You will be successful in this role if you… + Earned a bachelor’s degree in business, information systems, or related field. + Worked a minimum of 3 years in a client success management role managing a dedicated book of business, ideally in a B2B SaaS or technology company. Fraternal experience is a plus. + Project management experience preferred. Ideally working with Mid-market accounts. + Have a minimum 2+ years of Salesforce experience configuring the platform utilizing best practices. (Salesforce certification preferred but not required). + Can command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point. + Are well-organized, with high attention to detail and the ability to prioritize and time manage the successful execution. Eligible candidates reside in one of these states: FL, ID, IL, IN, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.   Powered by JazzHR