The Client Success Manager (CSM – SMB Managed) is a critical, client-facing role responsible for the care of a named portfolio of accounts. Using a variety of treatment models, a CSM will drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion. A CSM will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes.
This role is vital in ensuring we forge ongoing and strategic relationships with our clients. You will work in a vibrant and exciting area of social commerce with some of the world’s leading brands and retailers in a fast-paced, high-growth environment.
***Austin based candidates preferred but remote US based candidates will be consideredKey Responsibilities:Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.Observe and track trends across portfolio to develop best practicesExecute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those resultsHelp key stakeholders understand the value they are receiving from BazaarvoiceManage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes Promote new feature adoption to enhance client satisfaction and program performancePrioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactionsSkills and Experience Necessary for the Role:3-5 years in an entry level account management or client-facing roleSkillful in time management, organizational systems, and prioritizationSufficient in meeting deadlines and expectations with minimal supervisionBasic experience with Microsoft Office and Google suitesConfident and solid written and verbal communicationComfortable communicating across multiple methods with both known and unknown points of contactCurious mindset and strong desire to learnExperience with Gainsight a plus, but not requiredExperience with software, online and/or other marketing/eCommerce technologies a plus, but not required
$60,000 - $70,000 a year*Range quoted denotes Base Salary range
Transparency & Integrity Builds TrustAt Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply! #LI-BA1#LI-Remote