*Please note, this is a hybrid/in-office role. We are looking for candidates who will go into the Denver Tech Center on a regular basis.

The Central Client Success organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Global Customer Success Manager. The Manager will lead a team of Client Success Specialists passionate about maximum adoption of Oracle Health solutions and identifying/driving product usage, growth, and customer happiness.

We are looking for a skilled manager who has a proven track record of effectively leading a team of contributors.. This position requires someone who can foster a positive team environment that promotes professionalism, trust, and accountability.

The Manager will be responsible for leading their team and achieving quarterly targets in terms of renewal rates to improve revenue and minimize cancellations. They will also be responsible for developing their team and working to improve results through greater efficiency and productivity. They will establish and measure group goals and team performance against specific target objectives and work to create expansion sales opportunities. As part of their role, they will be expected to interview and make hiring decisions for qualified candidates, conduct performance reviews, provide career development coaching, take necessary corrective action for poor performers, and provide regular performance metrics to senior management.

The ideal candidate will be energized with building a forward-thinking Customer Success future and have deep knowledge in Customer Success and cloud services. Direct experience with leading sales and/or account management teams and driving organizational excellence is desired. They will also have had prior experience working with and leading different customer facing sales subject areas and have an understanding of the challenges and opportunities associated with organic growth. This person will serve as the primary liaison between key Global Business Units covered by the Central Client Success organization. The ability to quickly build trust and confidence with business stakeholders is also needed.  Additionally, prior experience in renewals is helpful.

5+ years of dynamically increased responsibilities in customer facing sales and account management roles is desired. 7 years of professional experience with at least 2 years of people management experience is preferred. Proven track record in managing multiple operational initiatives through completion with the ability to also support and help close complex deals. Skilled in bringing all collaborators to the table to resolve complex challenges with contending priorities. Ability to thrive in a complex environment and re-engineer business processes where needed that deliver tangible results. This role is responsible for leading all aspects of all customer renewal functions, initiatives, processes, and standard methodologies as well as leading, training, developing, and cultivating an already outstanding successful team.

Life at Oracle:

An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

https://www.oracle.com/corporate/careers/diversity-inclusion/

Career Level - M3