Audacy Atlanta is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing advertising campaigns, including radio and digital media as well as live event integrations.
In addition to working with Account Executives, and key accounts the Client Success Strategist may also be responsible for managing up to 5 named accounts each quarter with expectation of maintaining and growing business strategically as well as assisting with key initiatives identified by members of the local leadership team.
The ideal candidate will possess exceptional client-facing skills, have a thorough understanding of marketing and integrated media channels, and be able to lead large-scale campaigns from start to finish while acting as a representative of Audacy. You will have a knack for communicating efficiently and effectively under pressure to our clients and internal teams, while ensuring the expectations of both are met.
ResponsibilitiesWhat You'll Do:
Proactively and intuitively recommend strategies that align with client defined KPI’s within Audacy guidelines.Create media plans/presentations and help shepherd deals from pre-sale to closeLead conversations with internal creative and execution teams to client expectations and deadlines are met.Provide best-in-class “white glove” client service to key advertisers through great communication and properly setting expectations Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teamsOversee production and delivery from all teams to ensure all elements of a campaign are running smoothlyDigest and articulately relay feedback and expectations to client and internal teams.Proactively troubleshoot internal and external campaign concerns and work directly with the Director of Sales to seek out solutions that cater to both the client expectations as well as Audacy’s best practices.Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teamsPartner closely with Sales Management on internal operations to gain internal approvals and develop timelinesPartner closely with Sales Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-fullPresent campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reportsOther duties as assigned by Management QualificationsRequired & Preferred:
Minimum 2 years in a client facing role preferably in media strategy and or digital agency environmentIn depth understanding of digital advertising strategy and measurement Strategic thinker and solution-oriented with proactive attitudePublic speaking skills and ability to lead a room Proven ability to lead projects and work efficiently with internal resourcesEnjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressureExceptional communication and writing skillsProficient in Google Office Suite Hybrid work environment and ability to travel as neededValid driver’s license and transportation preferred but not mandatory Important Notes:Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.
About UsAudacy, Inc. is a leading multi-platform audio content and entertainment company that connects with 200 million consumers. Powered by its exclusive, premium audio content that includes unrivaled leadership positions in news and sports radio, Audacy operates one of the country’s two scaled radio broadcasting groups, a rapidly growing direct-to-consumer digital audio platform, multiple audio networks, a major event business and a leading, award-winning podcast studio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.
EEOAudacy is an Equal Opportunity and Affirmative Action Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/ gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
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