Client Success Support Consultant

 

Anaqua is looking for a highly motivated Client Success Support Consultant who is eager to participate in the management and growth of our world-class client community. The goal of this position is to be an integral part of our Client Success teams efforts to ensure our clients continue to realize value with Anaqua through education, planning, and additional Anaqua services. 

 

The position also requires the Consultant to participate in executing the strategies needed to help our clients implement our full range of products and services, as well as work with the Anaqua team to ensure successful delivery. Our ideal candidate is analytical, confident and knows how to leverage technology to create efficiency and support a growing sales team. 

  

You’ll love this job if you like to: 

Assist in troubleshooting and resolution around client and service issues which include configuring ANAQUA software products and supporting and managing projects.  Take the lead on responding to sales operations tickets – including troubleshooting, configuration requests, reporting, data uploads, automation errors, database cleanup and more.  Support client adoption and drive Anaqua’s value proposition by helping to define and ensure client-desired business outcomes.  Contribute to the implementation of overall account strategies for long term mutual success between Anaqua and our clients to promote client retention and support client renewal  Provide overviews of the product to the client, such as demos and high-level capabilities of features and functions  Work closely with Sales, Marketing, Professional Services, Product, Client Support and Services which contribute to Client Success-led initiatives against those of our clients  Support pre-sales engagement through on-site visits and/or phone calls  Participate in new client onboarding  Co-organize and support client training and secure client attendance and participation 

  

What you’ll need to be successful: 

Bachelor's degree plus 2+ years of experience working in Client Services or Consulting.  Experience with software solutions and/or in a client facing B2B role with proven success in client relationship development and management.  Experience with Global IP Estimator products including Global IP Estimator Portfolio  Tech savvy, eager to learn new programs and gain deep administrative knowledge  Experience with software testing.  Experience with Excel, PPT and reporting  Ability to influence and collaborate with others inside and outside the organization is critical.  Exceptional communication skills, ability to communicate across multiple business units.  Experience utilizing Salesforce as a ticketing system a plus.  The ability to make decisions and resolve problems quickly and effectively.  Strong organizational skills and an ability to effectively manage a project workflow.  Law firm administrative or operational experience a plus.  Strong time management skills with the ability to effectively prioritize.  Analytical, organized and collaborative  Proven pipeline analytics and reporting experience  A passion for data quality and analysis 

Perks & Benefits:

Hybrid or fully remote work model Medical, dental, vision, life, and pet insurance 401(k) with company match Casual and fun work environment 3 weeks of vacation 8 company holidays, plus 2 floating holidays

Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, Asia, and Australia. For additional information, please visit anaqua.com, or on LinkedIn.

Anaqua is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants are considered for employment without regard to veteran status, race, color, religion, sex, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, marital status, personal appearance, political affiliation, sexual orientation, gender identification, family responsibilities, genetic information, spouses of protected veterans, or any other characteristic of status protected by law.

If you require a reasonable accommodation due to a disability, please contact Lindsay Fegan, HR Director at LFegan@anaqua.com. We will work with you to identify and provide appropriate accommodations that do not impose an undue hardship on the company.

As a federal contractor, Anaqua also maintains affirmative action programs to implement out equal employment opportunity policy for individuals with disabilities and protected veterans. Employees or applicants who wish to review the full narrative portion of Anaqua's affirmative action program for individuals with disabilities and/or protected veterans may schedule an appointment to do so by contacting HR Director, Lindsay Fegan during normal business hours.

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