Summary Job title: Client Support Job ID: 202441570008 Department: Lincoln - RES Location: NE-Lincoln Description Summary: The Client Support position is responsible for maintaining current customer satisfaction with service and sales and generating new sales/business through sales initiatives and goals. This person will provide professional services with product knowledge, problem solving, and order enhancement. Reports to: Profit Center Manager Minimum Qualifications: + Strong communication skills in both written and spoken English + Computer proficiency + Demonstrated capacity to learn technical product knowledge. + Demonstrated ability to provide a high level of customer service and handle multiple priorities at once Additional Proficiencies + Personal Effectiveness/Credibility + Teamwork + Detail-oriented + Flexibility + Must be personally driven and self-motivated. Should display initiative and perseverance. + Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency. + Must be organized and have a system for note taking and recollection of information. + Possess strong problem-solving skills and be creative in your thinking. + Must have the humility to admit when you need help and ask for assistance. Preferred Qualifications: + Bachelor’s degree in a technical or business discipline + OR two years’ experience with technical customer service Working Conditions: + This job operates primarily in an office environment and includes warehouse work and conditions. This role routinely uses standard office equipment. + While performing the duties of this job, the employee is occasionally required to: + stand; walk; sit; + use hands and fingers to handle or feel objects, tools, or controls; + reach with hands and arms; + climb stairs; + talk or hear. + The employee must occasionally lift or move products and supplies, up to 25 pounds. Supervisory Responsibilities: No Essential Job Functions: + Provide outstanding customer service to all current and potential customers, mainly via telephone and email + Write orders with accuracy and in accordance to all sales policies and procedures + Maintain current customer base + Participate in monthly sales initiatives and always seek to grow business in the best interest of Rensenhouse and our Clients + Communicate and cooperate with Account Managers and other CED employees like the Solutions Consultants and AIMM Services groups for all pertinent activities + Communicate process improvement ideas + Provide timely follow-up on all customer orders, quotes, and materials + Maintain up-to-date awareness with new and existing products and services + Utilize CRM software as a hub of knowledge for Client information and projects that need to be followed up on + Stay curious and strive to be the easiest partner for our clients to work with. CED is an Equal Opportunity Employer - Disability | Veteran Compensation Range: The compensation range for this position is $15 to $21 hourly. Other Compensation: The following additional compensation may be applicable for this position: + Bonus + Profit Sharing Benefits: Benefits available for this position are: + Insurance - Medical, Dental, Vision Care for full-time positions + Disability Insurance + Life Insurance + 401(k) + Paid Sick Leave + Paid Holidays + Paid Vacation + Health Savings Account (HSA) and matching