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Job Title: Client Support Advisor
Location: Herndon, VA – hybrid
Contract: Full-time, permanent

Due to growth within our existing Customer Relations Team, we have a new and exciting opportunity for a Client Support Advisor to join us on a full-time and permanent basis.

This position can be remote however, the ideal candidate will reside on the East Coast as there will be the expectation of travel to our Herndon office for onboarding and associated training.

About the role

In this role, you will act as the first point of contact for both new and existing clients within the System Certification area of our business.

You will handle a variety of inquiries in relation to our ISO standards and certifications, providing an exceptional customer service experience through incoming calls, emails and web chat services.

Additional responsibilities include:

Resolve client inquiries or issues at first point of contact.

Manage shared email boxes and web chat inquiries.

Provide quotes to new clients or, updated pricing to existing client

Actively work to reduce client attrition by delivering an exceptional service.

Collaborate with internal departments such as Sales and Operations teams.

To be successful in the role, you will have:

Exceptional customer service skills.

Previous telephony experience.

The ability to work independently and as part of a team.

Strong organizational and time management skills.

The ability to proactively problem solve.

A desire and willingness to learn.

Strong attention to detail.

Experience of SAP or Salesforce would be desirable.

Previous experience of live chat or web chat would be an advantage.

Additional languages such as French, Spanish or Portuguese would also be an advantage.
 

Our benefits

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 20-days annual leave, bank holidays, medical, dental, vision, and life insurance, 401(K) with company contribution, short-term and long-term disability, maternal leave, paid parental leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

The salary for this position can range from $59,500.00 - $80,500.00 annually; actual compensation is based on various factors, including but not limited to, the candidate’s competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
 

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is an Equal Opportunity Employer and we are committed to diversity.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.