Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Analyst

About your role:

You’ll play a crucial role in client-facing support for our innovative core banking platform. You will handle complex and urgent client issues, leveraging your expertise to ensure swift resolutions. Your role will be fundamental in identifying root causes, building out knowledge bases, and leading support initiatives to enhance service delivery and client satisfaction.

What you’ll do:

Manage in-bound calls and chats from clients requesting assistance or reporting issues.Lead client support agents by assigning tasks, providing training, and following up on tasks.Manage service tickets for yourself and team members, ensuring resolution within SLA (Service Level Agreement) guidelines.Collaborate with product and development teams to identify the root cause of problems and offer resolutions.Assist in building out knowledge bases and documentation.Assist with release testing and conduct knowledge transfer sessions internally and with clients.Attend client calls to review outstanding tickets and provide solutions.Provide on-call and off-hours support as needed.

Experience you’ll need to have:

5 years of direct experience in retail banking and/or back-office operations.4 years of professional retail banking or back-office operations experience.4 years of experience troubleshooting software issues to identify root cause.4 years of experience working in a client-facing support role.Bachelor's degree in a relevant field or an equivalent combination of education, work, and/or military experience.

Experience that would be great to have:

4 years of technical knowledge and skill in JSON, Open Core API, SQL, and Postman.Experience in financial software support.Strong understanding of banking workflows.

Important info about this role:

We’re better together. This role is fully on-site.In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

#LI-IH1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.