JOB RESPONSIBILITIES:

80% Provide reactive level I and II technology support to the FactSet users via phone, email, and remote assistance.Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration10% Provide proactive technology support to the FactSet users via phone, email, and remote assistance.Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration10% Monitor team mailboxes for client issues and client emails that have bounced back Resolve client issues and notify the account team of client emails that have bounced back.Work on roster in our 24*6 schedule.

JOB REQUIREMENTS:

Bachelor's DegreeExperience in networking, computer engineering, and application troubleshooting.Fluent in English. Capable to articulate the problem to internal escalation point and explain the solution on a complex issue.Strong analytical and problem-solving skills.Excellent time and task management abilities; Self-motivated with good discipline.To read and interpret technical documentation and to create document for the fellow team member.Excellent problem solving, planning, organizational skills.Hands-on experience with FIX protocol, EMS/OMS and other financial software is highly preferred.

What makes it interesting?

Exposure to a broad range of cutting-edge technologies like FIX Protocol, OMS/EMS, JAVA, Oracle DB, Various server OS Platforms (Windows, Linux, Solaris etc), Scripting (shell, batch, PowerShell etc), VMware, Citrix, Networking skillsAbility to make a meaningful contribution to a tight knit team.Freedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clients.Direct working relationships with the some of the most influential buyside institutions on the planet.Working alongside individuals who are true leaders in the field.