We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

The Client Support Manager will lead a team comprised of Client Support Specialists whose daily tasks include new account opening and existing account maintenance, handling high-risk monetary transactions, and general support for Personal, Private, and Digital clients. The Client Support Manager will be responsible for managing employee banking, the Health Savings account (HSA) portfolio, POD beneficiaries for digital accounts, decedent accounts, as well as managing the deposit legal and AML exceptions for digital and employee accounts. The Client Support Manager will partner with others to provide impactful metrics, promote a thriving client-centric culture, aid direct reports in career growth and advancement, and work closely with senior management on implementation strategies.

Day-to-day responsibilities include but are not limited to

Managing specialists that are directly supporting agents and clients.

Overseeing the new employee and HSA account opening.  

Overseeing high-risk transaction processing, which includes but is not limited to money movement and account maintenance.

Working with senior management on procedural and training enhancements, implementation and support of technical advancements, and improving the overall client experience.

How you'll succeed

Relationship building – Build relationships with small business clients by fully understanding their goals, objectives, and the status of the client’s business.

Teamwork - Work with your team as well as other internal partners to connect clients with opportunities. Guide your clients by leveraging documentation of treasury management solutions that meets their needs. Work with the Retail Banking Relationship Managers and other internal partners to maximize sales opportunities.

Deliver solutions - Proactively assess your clients’ treasury management needs and propose solutions to deliver to meet those needs. Provide continued partnership and support to your clients through understanding their goals and objectives. Communicate with your clients to find the right solutions.

Desired Experience

Banking experience; preferably personal and private banking.

5+ Years of management experience in a fast-paced corporate setting.

Demonstrated leadership/project management for a team of professionals.

Exceptional written and oral communication skills.

Ability to effectively relay information/metrics with partners across the Bank.

What CIBC offers 

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents and empowers teams to do what’s right for the client and to do it well. As part of our team, you will:

Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and home.

Connect: Work in a place where the right technology and infrastructure foster innovation, collaboration, and creativity.

Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training.

Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits programs, retirement savings, and more.

California residents — your privacy rights regarding your actual or prospective employment

There is no sponsorship or relocation assistance being offered for this role.

At CIBC, we offer a competitive total rewards package.  This role has an expected salary range of $95,900 - $ 110,000 for the Worth, IL market based on experience, qualifications, and location of the position.  The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays,  and 401(k), in addition to other special perks reserved for our team members. 

Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-6825 W 111th St

Employment Type

Regular

Weekly Hours

40

Skills

Accountability, Account Maintenance, Account Openings, Banking, Client Service, Communication, Customer Experience (CX), Leadership, Oral Communications, People Management