Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Position Summary:
Under the direction of the immediate supervisor, provides first-line technical support to users experiencing difficulties with system network, application and software. Installs, configures, tests and upgrades hardware and software. Processes service requests by clients. Acts as resource person and resolves problems, either remotely or on-site. Instructs others and provides technical guidance. Performs adjustments and minor repairs. Maintains equipment.

Major Duties and Responsibilities:

Performs activities for the daily operation of the University’s central security system, which includes the alarm monitoring system, the card access system, and the network camera system.Performs activities for the daily operation of the University’s key management system. Assists with the key request process by providing material and information to the locksmith. Updates and maintains records.Installs, configures, and tests software related to security or other field.Maintains equipment. Performs adjustments and minor repairs. Arranges for and follows up on major repairs and servicing. Ensures the cleanliness and safety of work area.Acts as resource person and resolves problems concerning the use of security systems resources or others systems. Provides technical guidance and assistance, electronically, via telephone, or on site.Understands and meets customers’ immediate service needs quickly and accurately. Processes services requests promptly.Proposes and assists with applications and computerized tools according to the needs of the unit or problems encountered.Recommends purchases of equipment and materials to ensure efficient and optimal use of security systems resources or other systems. Maintains inventory.Trains new users and provides refresher tips to current users.Maintains records and prepares documentation related to activities of the unit.Uses equipment such as computers, printers, modems, computer diagnostic tools, multimeter, servers, etc.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.

Other Qualifying Skills and/or Abilities:

Requires a security permit for Electronic Security Systems from le “Bureau de la Sécurité privée”. Two (2) years related security experience. Experience working in teams as well as independently. Ability to work in a Microsoft Office Suite environment. English and French (spoken and written).

Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 3 on a scale of 0-4

Minimum Education and Experience:

DEC III - Computer Science Technology 2 Years Related Experience / DEC III - Office Systems Technology

Hourly Salary:

(MUNACA Level F) $29.42 - $36.46

Hours per Week:

35 (Full time)

Supervisor:

Physical Security Systems Supervisor

Position End Date (If applicable):

Deadline to Apply:

2024-12-24

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.