Grade: RCS H
Contract Type: Permanent
Location: England with 50% national travel

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Closing date: 17th February 2025

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At DHL, our Service Logistics function stands at the forefront of innovation and efficiency in supply chain solutions. We specialize in delivering tailored logistics services that meet the diverse needs of our clients, ensuring seamless operations and exceptional customer experiences.

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WHAT DOES THE ROLE ENTAIL?

\n\nLeadership of the program management function in Service Logistics\nEnsure customer satisfaction, revenue stability and expansion\nEnsure customer needs are met through changes in the products and service offerings of Service Logistics\nEnsure successful global/regional contract renewals\nDevelop a close and constructive working relationship with key customers to align on the strategic services roadmap\nProvide operations solutions for the customers and develop as the customer needs change\nExceed expectations of our customers, simplify their lives and enable their success as a top priority\nDrive strong Regional cross-functional partnerships with all counterparts supporting Service Logistics\nSupport the contract renewal process with a long term development strategy for SL\nDrive consultation with the commercial team and billing team at global and regional level to progress on profit improvement and service extension opportunities\nDeliver a best in class customer capability by continually improving and standardizing our core processes across customers\nDrive standardization of the SL business processes through project management standards\n\n

WHAT DO WE NEED FROM YOU?

\n\nExperience in supply chain, warehousing, and transport, with a focus on express, same-day, and transportation services - desirable\nProven track record in program management \nAccount Development experience - desirable\nCustomer facing experience\nExperience working cross divisionally, fostering partnerships to achieve strategic goals.\nExperience in delivering complex projects and programs, showcasing strong organizational and problem-solving skills.\nExperience in an international logistics environment, specifically in program management or sales roles - desirable\n\n

WHY CHOOSE US?

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As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

\n\nFree confidential 24/7 GP service \nAccess to DHL Company car scheme or car allowance\nHundreds of discounts (including retail, childcare + gym) \nAffordable loans & enhanced pension scheme \n24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits \n\n

OUR APPROACH TO DIVERSITY & INCLUSION

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We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

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BE AN ESSENTIAL PART OF EVERYDAY LIFE

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DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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