Axos Nevada LLC

Target Range:

$19.00/Hr. - $21.00/Hr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

Seeking an eager, self-motivated candidate to fill the Client Service role in our Fiduciary
Services division. The candidate would join the Fiduciary Operations team dedicated to
fulfilling the directives and initiatives proposed by Axos Bank’s Chief Operating Officer.
The candidate filling this role will work very closely with the VP, Operations Manager to
handle incoming calls and emails from Fiduciary Operations’ clients. The candidate should
be extremely well rounded and have moderate understanding of computer related
hardware. The candidate should have good verbal communication skills, as well and
common-sense best practices

Qualifications:

Answer incoming telephone calls to deliver service and supportGather customer’s information and determine the issue by evaluating and analyzing the symptomsResearch required information using available resourcesAccurately process and record call transactions using a computer and designated softwareFollow up and make scheduled callbacks to customers where necessaryStay current with system information, changes, and updates
 

Preferred:

Experience working in an office environment preferred, new grads consideredExperience researching complex problems and arriving at a viable solutionExperience in the financial services / banking industryBasic knowledge and understanding of banking, including general regulatory and accounting guidelinesBasic computer troubleshooting skills
 

Requirements:

Bachelor’s degree in Business, Finance, Accounting, or relevant focus1+ years of customer service experienceParticipation in independent case studies or external projects

Axos Employee Benefits May Include:

Medical, Dental, Vision, and Life Insurance

Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)

HSA or FSA account and other voluntary benefits

401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan

Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.