Location: US Based Applicants only Time Zones: GMT, PT, CST The Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email, and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients’ needs are met. Supports the Director and Manager of Inventory through a variety of tasks related to organization and communication.    Responsibilities include but not limited to: + Answer and direct phone calls. + Informing customers about specialized product functionalities and features. + Create and solve inventory support tickets promptly in the company CRM system. + Contribute to team effort by accomplishing related results as needed. + Problem solves SaaS Technical Support issues i.e. updating databases, and data feeds.  + Work as a team providing interdepartmental communication, and communicating with other 3rd party vendors to troubleshoot issues + Ability to communicate and work together with team members within this and other departments to solve problems. Requirements: + Excellent time management skills and ability to multitask and prioritize work + Attention to detail and problem-solving skills + Excellent written and verbal communication skills + Strong organizational and planning skills + Punctuality, attendance, and accountability in a remote environment + Rotating Saturday schedule, occasional Holiday/Weekend Coverage as requested  Employee Benefits (after a waiting period): + Medical, Dental, Vision + 401K with company match  + 10 Paid Holidays  + PTO and Vacation time off   Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice. Powered by JazzHR