Overview Job Purpose This entry level Delivery Support Specialist will be responsible for account and user setup and maintenance as well as entitlement and billing changes in a timely and professional manner for both internal and customer accounts. Responsibilities Provide a quick turnaround to customer new access and change requests. Responsible for completion of internal employee access requests. Back office support to effectively communicate with customers and bring resolution to all customer queries. Will process various usage reports to implement appropriate billing. Produce or review operational reports, document and update internal procedures, and assist with special projects as needed. Retrieve support information from web and mobile pages or apps, including FAQs, details products and technical information. Work closely with other team members and cross-functional team members Knowledge and Experience Bachelor's Degree or equivalent combination of education and experience Exposure to financial trading environment, customer service, or market data is a plus Good written, oral and interpersonal skills Service oriented toward internal and external clients Exhibits a proactive nature and approach to learning, problem identification and problem resolution Must be self-directed and be able to work within a team environment Strong Analytical and problem-solving skills Working knowledge of Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs Ability to work varying shifts Schedule This role offers work from home flexibility of one day per week. Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status. #LI-DR1 #LI-Hybrid