CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.
Our Technology division was formed to lead our CWT 3.0 digital transformation strategy. With a team of highly skilled and experienced individuals, they deliver and manage efficient, quality, and innovative travel technology solutions and technology services for CWT and its customers worldwide
Position Overview
Our Technology team is seeking a Client Technology Representative I
With direct supervision provides entry-level, Level 1 technical support for applications and infrastructure services for CWT clients. Troubleshoots and resolves technical issues and escalates if required. Completes a limited range of tasks and follows detailed instructions for routine work.
Position Description
Provides timely responses to first-level technical issues via phone calls and emails Manages client inquiries and accurately documents incidents via an online case management tool Performs troubleshooting to diagnose root causes and resolve issues quickly and effectively Performs testing to ensure that the solution is successful Responds to client inquiries within SLA targets Escalates more complex issues to 2nd level support#LI-Hybrid
Position Requirements
Experience Education:
· Experience
o High School diploma or equivalent
o Entry level no experience required
· Languages
o Fluent in location required language(s)
· Knowledge, skills, and abilities (KSAs)
o Skill development ability for delivery of IT support including business software applications
o Ability to ask open-ended questions and active listening
o Ability to perform basic troubleshooting
o Strong customer service skills
o Critical thinking skills
o Ability to work in a global, multicultural environment
o Clear communication skills, both written and verbal
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitonAmericas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
Position Requirements
Experience Education:
· Experience
o High School diploma or equivalent
o Entry level no experience required
· Languages
o Fluent in location required language(s)
· Knowledge, skills, and abilities (KSAs)
o Skill development ability for delivery of IT support including business software applications
o Ability to ask open-ended questions and active listening
o Ability to perform basic troubleshooting
o Strong customer service skills
o Critical thinking skills
o Ability to work in a global, multicultural environment
o Clear communication skills, both written and verbal
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitonAmericas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.