Zycus is hiring for a Product Trainer as a change catalyst to be a part of its client learning center - Zycus University. Candidate with an excellent communications skills along with Product training experience would ideal match for this role. Candidate should Intervene to conduct Root Cause Analysis & implement Corrective and Preventive actions for any client dissatisfaction, process deviation, or delivery misses. Candidate with certified on procurement industry practices would be added advantage . Domain knowledge in Procurement / Supply chain / entire supply chain function knowledge would be added advantage to the role.This is a key client facing role that calls for identification and implementation of Organizational Change Management (OCM) projects for global clients. The Product Trainer / Client Trainer also supports the training operations and will be looked at to stay abreast of practices that continually support user learning requirements & trends.
Roles & Responsibilities: Train clients (Virtual and Onsite) as and when required to step in. This could entail international travel (as per requirement). Support continuous improvement programs for the team, execute and ensure completion. Intervene to conduct Root Cause Analysis & implement Corrective and Preventive actions for any client dissatisfaction, process deviation, or delivery misses. Stay continually certified on procurement industry practices and Zycus Product suite Continually enhance your domain/industry/functional knowledge and delivery Participate in daily scrums and one on one's to discuss status updates, action plans, and red flags Be available and open to work in Flexible working hours including night shifts when required Track and present your MBOs to Sr. Management, highlight trends and deviations along with Analysis and next steps. Candidate should be open to travel across the global based on business requirement