Job Description:

The Team

Client Experience (CE) is part of the Fund and Brokerage Operations and Technology (FBOT), a division under Fidelity Institutional (FI). CE drives the service strategy for FI's client-facing businesses that serve the Fidelity Clearing & Custody (FCCS) market, which include banks and broker dealers on the National Financial (NF) platform and registered investment advisors (RIA), professional asset managers, strategic acquirers, and retirement advisors and administrators on the Institutional Wealth Services (IWS) platform. CE also provides service support for single family, multifamily and wealthy family segments of Fidelity's Family Office (FFOS) business.

The Expertise and Skills you Bring 5+ years of work experience in either a financial services or brokerage company Undergraduate degree required Prior training experience is preferred Series 7 & 63 licenses required Excellent facilitation and presentation skills are essential Outstanding communication skills, organization, accuracy, and detail orientation. Proficiency with MS Office; specifically PowerPoint and Word Superior knowledge of Fidelity brokerage policy and procedures; knowledge of FCCS products and services preferred Ability to work independently with minimal direction Travel required – approximately 15%-20% The Purpose of Your Role

We provide outstanding customer service to clients through innovation, dedication and commitment to quality! The Client Training Specialist is a high profile position responsible for delivering product, operational services, and technical training, and consultative services to Registered Investment Advisors in person or via the web. As part of this role, we assist in the development of training materials and documentation because they are considered a subject matter expert on the products and services the company offers.

The Value You Deliver

Training Delivery – Deliver web-based, telephone-based, video-based, and/or on-site training, standard methodologies and feedback to Registered Investment Advisors on products, services, and policies and procedures to drive operational efficiencies. Project Management – Leads individual assignments and updates resourcing tool to allow for capacity planning and to provide status on client training Business Knowledge – Demonstrates ability to navigate the Custody organization through developing a network of contacts that help yield targeted results and understanding how own day-to-day work contributes to and aligns with company strategies and plans. Relationship Management – Demonstrates integrity & flexibility and understands roles, boundaries & mutual expectations, while establishing rapport when working with RIA Clients, Bank Trust, and Retirement Advisors and Record Keepers Interpersonal: Communication, Collaboration, and Leadership – Communicates clearly and appropriately with peers and business partners by articulating personal views and ideas while adjusting communication style to meet a variety of personality styles. Cultivates relationships in and out of the department to build an informal network of people who can provide information and support needed to complete project tasks and demonstrates a dedication to team goals Supports business decisions, raises issues when quality standards do not agree with business goals and knows when to follow and when to lead in making business decisions

Certifications:

Series 07 – FINRA, Series 63 – FINRA