As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500289 Specimen Recvng-Clin Labs SMH Work Shift: UR - Evening (United States of America) Range: UR URC 208 H Compensation Range: $23.52 - $32.92 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: Oversees all aspects of staff training while under the direction of the area leadership. Provides technical expertise and enhance the growth of the laboratory through areas of staff development and training personnel in day-to-day operations. **ESSENTIAL FUNCTIONS** + Ensures adequate staffing schedules for department specific assignments to meet demands of priority processing and required turnaround times. Plans for section specific assignment schedules and posts schedules in advance. Approves changes to the schedule and communicates changes to appropriate individuals. Monitors employees' daily performance and holds staff accountable for the accurate and timely completion of assigned activities. Directs staff as needed to adjust to job activities and work volume. Mentors staff and participates in employee evaluations and staff competency. Assists in the mediation or diffusion of any personnel conflicts. Promptly discusses any personnel issues with appropriate leadership. Promotes a positive employee engagement environment. Participates in regular feedback, communicating concerns and supporting the implementation of improvement initiatives. + Oversees department specific functions to ensure operations are running optimally. Maintains efficient operations to ensure prompt specimen handling and department turn-around times are met. Has accountability for shift clean up. Monitors daily check lists for completion of all pending tasks. Coordinates and communicates information between designated shifts, and with staff and area leadership. Assumes responsibility for communicating policies and procedures, including safety, security, and customer service protocols. + Performs troubleshooting as needed. Follows up with written documentation when necessary and makes suggestions for corrective action to department leadership. Defines priorities during extraordinary situations, such as sick calls, scheduled and unscheduled down time, emergency "disaster" situations. Assists technologists in the pre-analytical processing of clinical trial study specimens. Develops and maintains procedure manuals, check lists, training records/competency and job aides. Has responsibility for the annual review of all documents. + Continuously assesses work processes and makes suggestions to supervisor for improved work methods and ways to increase efficiency, reduce cost, and solve operational problems. Works with leadership team and laboratory staff to plan for and accomplish departmental and organizational goals and objectives. Assists in identifying opportunities for increased efficiency, cost reduction, and operational problem resolution. Monitors and ensures the department meets technical and regulatory compliance standards for New York State and any other regulatory agencies inspecting laboratory section. Monitors staff compliance. Participates in Quality Assurance initiatives and data collection for required monitors. Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + Associate's degree and 2 years of lab experience required or + 3 years of Lab Science and technical training required + Or equivalent combination of education and experience **KNOWLEDGE, SKILLS AND ABILITIES** + Demonstrates excellent communication (i.e. verbal, written) and organization skills and effective interpersonal skills required + Ability to prioritize and maintain focus while performing multiple tasks, as well as ability to function effectively in a rapidly changing environment and navigate frequent interruptions required + Participation in continuing education required + Ability to maintain professional discretion with confidential patient results required + Ability to identify and resolve problems required The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.