Support Services Group (SSG) is a global leader in business process outsourcing (BPO) solutions, delivering world-class customer support and back-office services to clients across multiple industries. With a strong presence in over 10 countries and a commitment to employee well-being, SSG promotes a culture of care and innovation, ensuring our teams thrive and excel. We are seeking a dedicated and experienced Clinic and Wellness Lead to manage and oversee wellness programs and health services for employees at our Mandaluyong site. This role requires a proactive leader to ensure the effective delivery of clinic operations and wellness initiatives while fostering a culture of health, safety, and well-being across the organization. Key Responsibilities: Clinic Management: + Supervise and ensure smooth daily operations of the on-site clinic, including staff scheduling, service delivery, and compliance with regulatory requirements. + Maintain accurate medical records and ensure confidentiality of employee health information. + Coordinate medical services such as consultations, first aid, emergency care, and referrals to external healthcare providers. Health & Wellness Initiatives: + Design, implement, and monitor wellness programs that promote physical, mental, and emotional well-being for employees. + Organize health awareness campaigns, fitness activities, stress management workshops, and other wellness initiatives. + Provide expert guidance on health trends and employee wellness best practices to enhance engagement and productivity. Compliance & Reporting: + Ensure compliance with occupational health and safety regulations, including medical protocols and other regulatory guidelines. + Prepare regular reports on health and wellness program effectiveness, clinic activities, and key health metrics. Employee Support & Engagement: + Act as a key point of contact for employee health concerns, providing compassionate support and guidance. + Foster a supportive environment that prioritizes employee well-being and work-life balance. Qualifications: + Bachelor's degree in Nursing, Healthcare Management, or a related field. + Valid professional healthcare license (e.g., Registered Nurse) in the Philippines. + At least 3 years of experience in clinic management, corporate health services, or wellness program development. + Strong knowledge of occupational health and safety regulations. + Excellent organizational, communication, and leadership skills. + Proficient in MS Office Suite for reporting and program management. + Experience in the BPO or contact center industry is preferred. + Certification in health and wellness coaching or program management is a plus. + Familiarity with mental health programs and employee assistance initiatives. What We Offer: + Competitive salary and benefits package + Opportunities for professional development and growth + A dynamic and supportive work environment + Comprehensive wellness programs and initiatives Support Services Group (SSG) is a global leader in providing business process outsourcing (BPO) solutions for customer support, technical assistance, and back-office functions. We are committed to delivering world-class service and innovative solutions that drive client success.