The Johns Hopkins University School of Medicine Department of Otolaryngology is seeking to hire a **_Clinic Manager_** will oversee the operations of ambulatory clinical sites located at Greenspring, White Marsh, and GBMC. The position is responsible for managing front desk clinic staff in a fast-paced, outpatient environment. The Clinic Manager will report directly to the Ambulatory Services Manager and work collaboratively with the Nurse Manager to ensure the delivery of safe, efficient, and high-quality patient care. **Specific Duties and Responsibilities** _Leadership and Staff Development_ + Recruit, train, supervise, and develop all clinic staff, including Patient Service Coordinators. + Provide ongoing coaching and performance evaluations, including merit reviews with input from the Medical Director, Ambulatory Services Manager, Nurse Manager, and faculty. + Address disciplinary issues promptly and professionally, ensuring compliance with organizational policies. + Cultivate a team-oriented environment focused on continuous learning, growth, and exceptional patient service. _Clinic Operations and Performance Management_ + Collaborate with the Ambulatory Services Manager to evaluate and optimize clinic utilization, ensuring resources are effectively aligned with patient and provider needs. + Monitor and enhance the accuracy and efficiency of administrative and clinical workflows. + Oversee patient flow processes, proactively identifying and implementing improvements to optimize efficiency. + Analyze patient satisfaction survey results; design and implement strategies to achieve consistently high satisfaction scores. + Ensure seamless coordination of care across divisions, departments, and satellite offices to promote an excellent patient experience. + Resolve patient concerns and complaints with a focus on effective communication and advocacy. + Maintain physical clinic spaces and equipment to ensure operational readiness and safety following Hospital Epidemiology and Infection Control (HEIC), Environmental of Care (EOC) and Ambulatory guidelines. + Monitor and report quality metrics such as patient satisfaction, clinical outcomes, and operational efficiencies to leadership. + Conduct compliance audits and implement corrective action plans as necessary. + Participate in the development of clinic policies and procedures, ensuring alignment with institutional and Ambulatory guidelines. _Administrative and Financial Oversight_ + Provide comprehensive administrative oversight and support across clinical sites at Greenspring, White Marsh, and GBMC as needed. + Supervise all aspects of daily clinic operations, including registration, phone services, insurance verification, and collection of copays and time-of-service payments. + Partner with the Medical Director, Ambulatory Services Manager, and Nurse Manager to co-chair regular meetings, ensuring clinic staff and faculty are informed about policies, objectives, and operational updates. + Maintain clinic schedules and provider templates, ensuring optimal resource utilization and minimizing schedule gaps. + Master the Epic electronic medical record system and serve as a resource for staff and faculty. + Manage clinic expenses and resource allocation to meet budgetary goals. + Partner with financial administrators to monitor clinic budgets, track variances, and implement corrective actions as necessary. + Oversee the reconciliation of daily time-of-service payments, ensuring all transactions are accurately processed, documented, and deposited in compliance with Johns Hopkins Medicine revenue cycle policies. _Performance Improvement and Data Analysis_ + Review and analyze metric reports, patient flow data, and employee satisfaction surveys to identify improvement opportunities. + Design and execute improvement initiatives in collaboration with clinic leadership. + Onboard new physicians and residents, ensuring seamless integration into clinic workflows. _Collaboration and Communication_ + Partner with the Medical Director, Ambulatory Services Manager, and Nurse Manager to address clinical challenges and ensure compliance with safety and quality standards. + Work closely with Senior Leadership and Marketing to promote clinical services effectively. + Represent the clinic in departmental meetings and committees, communicating and implementing policies and procedures as needed. + Onboard new providers and residents, facilitating their integration into clinic workflows. **Knowledge, Skills, & Abilities** + Provide hands-on support to registration and technical staff during high-demand periods. + Assist with appointment scheduling, patient registration, insurance verification, and authorization/referral processes as needed. + Inform patients about charges and collect payments at the time of service. + Direct patients to appropriate resources for further assistance or information. **Minimum Qualifications** + Bachelor’s Degree in Healthcare Management, Business Administration, or a related field. + Minimum of three years of supervisory experience in a healthcare setting, preferably in outpatient clinic management. + Proficiency in Epic electronic medical record systems or similar platforms. + Strong leadership, organizational, and communication skills. + Ability to analyze data, develop improvement strategies, and implement change effectively. + Commitment to providing exceptional patient service and fostering a collaborative team environment. **Preferred Qualifications** + Prior supervisory experience. Classified Title: Clinic Manager Role/Level/Range: ATO 40/E/03/OG Starting Salary Range: $50,440 - $88,400 Annually ($69,472 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday, 370.5 hrs/week Exempt Status: Exempt Location: JH at Greenspring Station Department name: ​​​​​​​SOM Oto Clinic Personnel area: School of Medicine Equal Opportunity Employer: Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.