At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
The Kaplan Joint Center at Newton-Wellesley Hospital (2014 Washington Street in Newton, MA) offers surgical and non-surgical treatments for patients with joint pain. Our joint reconstruction and replacement surgical procedures offer patients a better quality of life and relief from living in discomfort. We treat patients with conditions like degenerative joint disease, joint malalignment, ligament and tendon tears, and cartilage and labral injuries.
We have brought together a group of skilled orthopedic surgeons who are passionate about relieving patients’ joint pain and helping them live active, healthy lives. From a person’s diagnosis, recovery, long-term, and follow-up care, we are committed to supporting our patients and their families!
Job Summary
We are seeking a full-time, 40-hour Department Coordinator to be onsite Monday through Friday from 7:30am to 4:30pm (shifts are staggered).Clinic/Practice Assitants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these team members serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.
Leading up to the patient visit, Clinic/Practice Assistants schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.
During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
At the conclusion of the visit, during check-out, Clinic/Practice Assistants are tasked with scheduling follow-up appointments, tests, and/or procedures.
Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
Qualifications
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
2000 Washington Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Mass General Brigham Medical Group Suburban Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.