The neurosurgery phone room team schedules clinic appointments for our neurosurgeons at Detroit, West Bloomfield, Wyandotte, and Macomb clinics. This onsite team works out of our West Bloomfield Hospital. Our phone room team responds to telephone inquiries from patients and outside physicians regarding referrals, appointments, and other provider messages and services within the department of neurosurgery at Henry Ford Health.  

GENERAL SUMMARY:

Under general supervision the Clinic Service Representative follows standard operating procedures for all patient registration activities including:

Patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

EDUCATION EXPERIENCE REQUIRED:

High School Diploma or equivalent.

EXPERIENCE& SKILLS REQUIRED:

Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills Ability to multi-task. Additional Information Organization: Henry Ford Medical Group Department: Neurosurgery_W Bloomfield Shift: Day Job Union Code: Not Applicable