Recruitment/Posting Title Clinic Services Representative II Job Category Staff & Executive - Administrative & Support Department RWJ-Dermatology Overview New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Posting Summary Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II for the Center for Dermatology at the Robert Wood Johnson Medical School.

Performs a variety of patient registration, billing and collection duties in support of department operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks.

Among the key duties of this position are the following: Answers routine inquiries regarding physician’s qualifications, available appointment times, and directions to facility, etc., in accordance with written policies. Refers more complex questions as appropriate in accordance with established policies and procedures. Provides physician information and referrals for care to patients, in a courteous and professional manner utilizing referral service software. Greets patients in a courteous and professional manner. Utilizes computer to schedule patient appointments for a variety of providers in a timely and efficient manner and in accordance with written policies and guidelines. Utilizes computer to process full registration information for new patients, including accurately collecting and verifying insurance information. Provides information in person, in writing or by telephone in response to inquiries and in accordance with procedures for patient confidentiality and the surrounding circumstances. Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement This position requires a fully on-site work arrangement. FLSA Nonexempt Grade 177 Position Salary Annual Minimum Salary 49753.60 Annual Mid Range Salary 50793.60 Annual Maximum Salary 52312.00 Standard Hours 40.00 Union Description Teamsters 97 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.



Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS