Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Clinic Solutions Account Specialist

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.

Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

eScreen, Inc. is the largest technology-enabled Third-Party Administrator (TPA) in the country, providing employment drug screening and occupational health services (vision, audio, vaccinations, TB, titer, DOT/non-DOT Physicals, etc.) at our 5,800+ occupational health clinics across the country through our web-based scheduling/result reporting software. eScreen, Inc. part of Abbott's Rapid Diagnostic Division. Our location in Kansas City, MO, currently has an opportunity for a Clinic Solutions Account Specialist. This seasoned Clinic Solutions Account Specialist will be responsible for managing our existing Channel partners to drive key strategic initiatives and new incremental growth

What You’ll Work On

Demonstrate drive to provide outstanding customer service with clear verbal and written communications

Answer phones, research questions, and document all customer interactions

Assisting with Creating new accounts, providing assistance with new and resetting the account, and providing access-related requests

Identify and interpret appropriate steps to resolve the need of the customer

Coordinate and resolve questions, inconsistencies, or missing information

Enter data into the computer following each action taken and enter necessary codes to represent the action

Make necessary corrections to information entered to ensure problem resolution

Deescalate the issues and provide satisfactory solutions 

Flexibility to operate in several systems or platforms and balance tasks throughout the workday

Ability to multitask in handling customers on various reporting platforms

Fostering a customer service culture that strives for 100% customer satisfaction.

Required Qualifications

High School diploma

2-3 years’ customer service experience

Preferred Qualifications

Four-year degree from an accredited college or university is preferred

IT related customer service experience is strongly preferred

General knowledge of Occupational Health Services is a plus

Microsoft Office (Word, Excel)

Strong verbal and written communication skills

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews

The base pay for this position is $22.15 – $44.35 per hour. In specific locations, the pay range may vary from the range posted.