Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The Clinical Account Coordinator role prioritizes customer service and entails cultivating and sustaining relationships with physicians and clinical staff to guarantee a superior Tempus experience. This position may necessitate travel between multiple accounts within a 20-mile radius or full-time dedication to a single account. The role requires phlebotomy skills, and work hours are split between home and client sites.

Job Responsibilities

Customer Relationship Management

Build and nurture relationships with physicians and clinical staff

Proactively solve problems and present solutions to customers

May be required to occasionally draw blood for Tempus patients

Daily Tasks

Help clinical staff with Tempus ordering and requisition forms

Assist patients with the Tempus Financial Assistance Program application

Collaborate with on-site clinical staff to resolve customer service requests

Respond to customer inquiries

Monitor sample shipments between Tempus, client pathology, and partner facilities

Help clinical staff schedule blood draws and coordinate mobile phlebotomy appointments

Weekly Tasks

Manage kit stock and literature replenishment at accounts

Communicate frequently with sales and other external teams

Monitor account performance

Qualifications

BS/BA degree required

Clinical experience as a Medical Assistant or RN or phlebotomist required

Minimum of 2 years of phlebotomy experience, oncology experience preferred

Experience with Epic systems preferred

This role ensures that Tempus delivers excellent customer service and support to clinical partners, improving the overall customer experience and operational efficiency

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.