As Clinical Application Specialist you will be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets. Responsible for creating and delivering clinical education and consultancy services to meet the demands of our customers, for both new and existing products owned by the customer.
Your Role:
Supporting sales teams with background knowledge, market insights, instruments, tools and organizational skills to support them in maximizing our business and opportunities
Supporting the commercial presence for customer facing events to generate new leads/prospects, in order to maintain good insight in the market and be able to optimize the support
Receiving, registering, and providing clinical service support to the requests or problems coming in from all channels and communicates solutions or actions, acting in accordance with our regulatory guidelines. Solutions are provided both remotely or onsite - walking clinicians through particular procedures, assisting remotely and offering guidance on optimizing the system clinically.
This role handles complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration and action.
You're the right fit if you have:
Graduate degree level as radiographer/biomedical engineering or equivalent.
Prior experience in Cardiovascular clinical activities.
Prior experience of 2-3 years in customer facing role within a medical business.
Fluent English and Italian.
Strong interpersonal/networking and communication skills, customer oriented attitude, presentational skills.
We kindly ask to submit your CV in English
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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