**Description** Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job: Clincial Assistant Hours: 8:00AM-5:00PM Monday through Friday, no weekends or holidays Location: LGH ENT – 2185 Oregon Pike Lancaster, PA 17601 Department: Penn Medicine LGHP Ear Nose & Throat Job Description POSITION SUMMARY:To provide clinical support services to patients in a provider’s office under the supervisor and direction of a provider and/or licensed nurse. Patient care includes care to patients in the following age groups: pediatric (8 to 12 years), adolescent (13 to 17 years), adult (18 to 64 years), and geriatric (over 64 years). ESSENTIAL FUNCTIONS:Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: + Greets and shows patients to exam rooms and prepares patient for visit with provider following established rooming standards. + Verifies patient information by interviewing patient to obtain pertinent medical information per department protocol. Accurately documents medical and social history and purpose of visit in the patient chart. + Prepares patients for exam by measuring vital signs, such as pulse rate, temperature, blood pressure, weight and height and accurately records information in patient chart. + Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider. + Performs various tests and procedures upon the request of the provider including but not limited to hearing tests, EKGs, vision screenings, phlebotomy, and collecting lab specimens. + Performs various front office responsibilities including but not limited to scheduling, registration, check in, check out and monitoring work queues. + Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure. + Assists with proactive outreach for patients requiring preventive and chronic disease services. + Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information. + Assists in coordination of referrals, education and community resources. + Actively participates in performance improvement initiatives to improve overall patient experience and quality of care. + Participates in daily huddles with the provider. + Provides assistance to patients when entering and exiting the building. + Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors, and colleagues in a professional manner while keeping customer service a top priority. + Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures. + Adheres to all Lancaster General Health policies and procedures. + For LGHP, this role may necessitate occasional regional travel. **SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:** + Performs various front office responsibilities as necessary. + Other duties as assigned. JOB REQUIREMENTS MINIMUM REQUIRED QUALIFICATIONS: + High School Diploma or equivalent + A Medical Assistant degree or certificate, certification as a Certified Nursing Assistant or previous work experience as a Patient Care Assistant or Medical Assistant or for _Occupational Health positions only,_ other prior hospital experience will be considered. PREFERRED QUALIFICATIONS: + One (1) to two (2) years of clinical experience in a physician’s office. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 259860