Northern Light Home Care and Hospice

Department: Quality Management

Position is located: Northern Light Home Care & Hospice So Portland

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 5:00 PM

Summary:

The Hospice Clinical Assurance Specialist exercises independent judgement in analyzing clinical documentation to optimize accuracy with HIS/HOPE and other standardized documentation, accurately establishing diagnoses codes to maximize reimbursement, and ensuring compliance with agency established standards of care, clinical orders and State and federal regulations. The Hospice Clinical Assurance Specialist collaborates with staff, Clinical and General Education leadership, and department leader to identify areas needing improvement at the staff, team, and agency level regarding outcome and regulatory compliance. The Hospice Clinical Assurance Specialist assists with performing clinical audits and utilizing the unusual occurrence reporting system to document any pertinent findings. The incumbent exercises independent judgment in reviewing clinical documentation for accuracy and making corrections to the electronic health record as necessary. The Hospice Clinical Assurance Specialist timely processes all Admission, Re-Admission, and Recertification assessments. The Hospice-Clinical Assurance Specialist tracks and documents HIS/HOPE inconsistencies and chart corrections. Provides reports to department leaders on a timely basis.

Responsibilities:

Analyzes referral and clinical documentation (including HIS/HOPE Assessment) in order to accurately identify all appropriate ICD-10 codes and sequence diagnoses for accuracy while maximizing appropriate reimbursement for the organization.Utilizes critical thinking and organizing skills to ensure timely processing of all Admission, Re-Admission, and Recertification assessments.Reviews clinical documentation and HIS/HOPE for completeness and accuracy on Admission, Re-Admission, and Recertifications and communicates needed changes to appropriate staff.Collaborates with others to review CMS additional documentation requests, monitor for trends and reports to clinical leaders.Problem solves and troubleshoots documentation for coding discrepancies, logical inconsistencies, errors, and completeness.Performs chart audits, assesses for trends, and communicates findings to clinical leaders.Makes corrections in electronic health record as needed.Maintains productivity at or above national benchmarks.Other duties as assigned.

Other Information:

Specialization: Hospice Coding Specialist – Diagnosis (HSC-H) -The Association of Home Care Coding & Compliance.Valid driver’s license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed.

Competencies and Skills

Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.Human Capital, Supply Chain and Financial Software.Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.Word processing, spreadsheets, data entry, database experience and other computer related skills.Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.MS TeamsWord process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.Multi-line phone, scanner, photocopier, fax, and internet.Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.ZoomBehaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

Required Physical Therapist

Education

Required Bachelor's Degree

Required Experience

5 year/years of Clinical Experience

Working Conditions

Potential exposure to abusive and/or aggressive people. Potential exposure to diseases or infections. Potential exposure to noxious odors. Potential exposure to very hot or cold temperatures. Need to travel to perform responsible duties Work with computers, typing, reading or writing. Work beyond the regularly scheduled hours. Lifting, moving and loading less than 20 pounds. Lifting, moving and loading 20 to 30 pounds. Prolonged periods of sitting.