At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Medical Assistant to join our Internal Medicine team! This is a Full Time, benefits eligible position. Position Summary: Coordinates and performs clinical functions for the practice. Collaborates as needed with other health care disciplines to meet the needs of the patient and/or family. Demonstrates and promotes the organization's philosophy of excellent customer service and high quality care. The Clinical Coordinator acts as the patient's advocate, manages supplies and equipment, and promotes teamwork with staff, providers, and personnel in other departments. The Coordinator practices in accordance with CMH'S Clinical Policies and Procedures and HIPAA policy. Maintains performance improvement (PI) activities within the department and participates in PI activities. Education and Experience:• RN licensure in the state of Maine and 2 years of nursing experience preferred but not required.• Current BLS certification.• 5 years Medical Assistant /office management experience preferred.• Minimum of 2-5 years of experience in physician's office preferred. Essential Duties:• Serves as the champion of the patient experience• Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;1. Greet people with a smile, friendly eye contact and say hello.2. Take people where they are going, rather than point or give directions.3. Use key words at key times. "Is there anything else I can do for you?"4. Foster an attitude of gratitude.5. Round with reason and purpose.• Assists with various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.• Participates in the development, implementation and expansion of learning opportunities and skill development for all staff. Analyzes, develops and maintains an effective and efficient care delivery system that reflects patient and family needs across the continuum; achieving desired outcomes.• Promotes education for patients, families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.• Collaborates with colleagues to promote optimal utilization of resources among the various clinics.• Identifies clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, Joint Commission, etc.).• Collaborates with leadership in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care. Develops and implements processes to enhance clinic operations and practices for ongoing quality improvement.• Develops, documents, implements and monitors written policies and procedures reflective of the CMH policies and procedures including HIPAA.• Manages day to day clinic operations in absence of the Practice Manager.• Performs other duties as assigned. What It’s Like Working At CMH: We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members. CMH offers a robust benefits package that includes: + Robust Paid Time Off (PTO) program + Medical plan with enhanced Tier 1 benefits provided within the CMH system. + Dental plan + Vision plan + Health Savings Account (HSA) + Basic Life insurance at no cost + Supplemental Life insurance + Long-term disability insurance + 401(k) or 403(b) retirement savings plans + Tuition IO partnership for student loan repayment assistance and tuition assistance + Family leave program for Parental Leaves + Comprehensive Wellness Program Living in Central Maine: While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools. About Central Maine Healthcare: Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services. If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application! AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community. Central Maine Healthcare System The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams. If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today! Diversity and Equal Employment Opportunity CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.