Work where every momentmattersEvery day over Hartford HealthCare colleagues come to work with onething in common Pride in what we do knowing every moment matters here Weinvite you to become part of Connecticutrsquos most comprehensive healthcarenetworkThe creation of the HHCSystem Support Office recognizes the work of a large and growing group ofemployees whose responsibilities are continually evolving so that we and ourdepartments now work on behalf of the system as a whole rather than a singlemember organizationWith the creation of ournew umbrella organization we now have ourownidentity with aunique payroll benefits performance management system service recognitionprograms and other common practices across the systemDepartment DescriptionThe IS Training Department is a part of the System Support Office responsiblefor training and supporting all areas of the system This includes acute carefacilities behavioral health facilities and outpatient sites ndash totaling over employees The IS Training department trains over new hires a monthon average in addition to our ongoing implementations Additionally theyprovide at the elbow support to various roles in the system as well asdelivering both instructor led and online training IS Training is crucial toend user acceptance of new systems as well as the success of each go livePosition SummaryThe ClinicalCredentialed Trainer CT plays a key role in helping the CareConnect Programmeet the objectives for clinical end users during implementation of the Epicelectronic health record as well as with subsequent optimizations and upgradesThis person will focus on learning the EPIC software for their role as atrainer leading the classroom education for their designated applications andprovide elbow to elbow support during Go Live events The primary focus will beto drive faster adoption greater ultimate utilization and higher proficiencyof the end users to minimize the impact on productivityThe CT provides in the classroom and operationalsupport for the Epic implementation project and post go live trainingactivities The CT answers end user questions as part of the training team andserves as a liaison between end users and project and department leadersThis position requires successful completion ofthe Epic credentialing process which includes a week training program onthe applications to include ldquoteach backrdquo methodology successful completionof a teaching presentation before a panel and successful completion of aCredentialing exam In addition the position requires comprehensive knowledgeof clinical practice modelsPosition ResponsibilitiesThe CT reports to Training Team Lead and takes direction from the assigned Instructional DesignerThe CT is a liaison between hisher end user departments and the CareConnect team before during and after GoLiveThe CT attends assigned Epic application training in the applications to which she is assigned The CT must go through the Credentialing process as designed by the Instructional Design team and pass with competency before they are allowed to train end users including the super usersThe CT will conduct instruction and competency testing for the Super Users and End UsersThe CT will train end users in the classroom as assigned which may involve travel to various sites and a varying scheduleThe CT will provide tutorial or special audience trainingThe CT is accountable for maintaining the readiness of training rooms assembling training materials and generating status reports on training sessions and participating in the quality improvement processGo live support This is an important responsibility of CTs because they are the main source of support for Super Users and end users in their departments during go live CTs answer questions help end users navigate through the system and report issues to the project team to support prompt resolutionWork where every momentmattersEvery day over Hartford HealthCare colleagues come to work with onething in common Pride in what we do knowing every moment matters here Weinvite you to become part of Connecticutrsquos most comprehensive healthcarenetworkThe creation of the HHCSystem Support Office recognizes the work of a large and growing group ofemployees whose responsibilities are continually evolving so that we and ourdepartments now work on behalf of the system as a whole rather than a singlemember organizationWith the creation of ournew umbrella organization we now have ourownidentity with aunique payroll benefits performance management system service recognitionprograms and other common practices across the systemDepartment DescriptionThe IS Training Department is a part of the System Support Office responsiblefor training and supporting all areas of the system This includes acute carefacilities behavioral health facilities and outpatient sites ndash totaling over employees The IS Training department trains over new hires a monthon average in addition to our ongoing implementations Additionally theyprovide at the elbow support to various roles in the system as well asdelivering both instructor led and online training IS Training is crucial toend user acceptance of new systems as well as the success of each go livePosition SummaryThe ClinicalCredentialed Trainer CT plays a key role in helping the CareConnect Programmeet the objectives for clinical end users during implementation of the Epicelectronic health record as well as with subsequent optimizations and upgradesThis person will focus on learning the EPIC software for their role as atrainer leading the classroom education for their designated applications andprovide elbow to elbow support during Go Live events The primary focus will beto drive faster adoption greater ultimate utilization and higher proficiencyof the end users to minimize the impact on productivityThe CT provides in the classroom and operationalsupport for the Epic implementation project and post go live trainingactivities The CT answers end user questions as part of the training team andserves as a liaison between end users and project and department leadersThis position requires successful completion ofthe Epic credentialing process which includes a week training program onthe applications to include ldquoteach backrdquo methodology successful completionof a teaching presentation before a panel and successful completion of aCredentialing exam In addition the position requires comprehensive knowledgeof clinical practice modelsPosition ResponsibilitiesThe CT reports to Training Team Lead and takes direction from the assigned Instructional DesignerThe CT is a liaison between hisher end user departments and the CareConnect team before during and after GoLiveThe CT attends assigned Epic application training in the applications to which she is assigned The CT must go through the Credentialing process as designed by the Instructional Design team and pass with competency before they are allowed to train end users including the super usersThe CT will conduct instruction and competency testing for the Super Users and End UsersThe CT will train end users in the classroom as assigned which may involve travel to various sites and a varying scheduleThe CT will provide tutorial or special audience trainingThe CT is accountable for maintaining the readiness of training rooms assembling training materials and generating status reports on training sessions and participating in the quality improvement processGo live support This is an important responsibility of CTs because they are the main source of support for Super Users and end users in their departments during go live CTs answer questions help end users navigate through the system and report issues to the project team to support prompt resolutionThe Clinical Credentialed Trainer meets the following EducationWorkExperience requirementsBachelorrsquos degree in Education or healthcare related field plus three years of related work experience preferably including training program design and implementationPreferred experience in a health care related environment and providing training with an Electronic Health Record EHR preferredOr any equivalent combination of education and experience which provides the required knowledge skills and abilities to perform the essential functions of the positionLicensureCertificationCurrent driverrsquos license valid in the state of Connecticut or other evidence of equivalent mobilityMust obtain Credentialed Trainer status with the Epic Training Leadership Team within weeks of assignmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentThe Clinical Credentialed Trainer meets the following EducationWorkExperience requirementsBachelorrsquos degree in Education or healthcare related field plus three years of related work experience preferably including training program design and implementationPreferred experience in a health care related environment and providing training with an Electronic Health Record EHR preferredOr any equivalent combination of education and experience which provides the required knowledge skills and abilities to perform the essential functions of the positionLicensureCertificationCurrent driverrsquos license valid in the state of Connecticut or other evidence of equivalent mobilityMust obtain Credentialed Trainer status with the Epic Training Leadership Team within weeks of assignmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment