ESSENTIAL FUNCTIONS:

· Assist the Director with managing clinic staff on day-to-day operation.

· Act as a leader in the area of service and is a role model to other employees.

· Facilitate department huddles if applicable.

· Assist in identifying and providing guidance in resolving operational issues and communication with the Director.

· Direct patient flow throughout the clinic.

· Coordinate general front office activities including but not limited to; registration, TOS collections, verification of benefits, appointment scheduling, daily billing, daily reconciliations, and other related duties.

· Responsible for overseeing and adhering to requirements for regulatory requirements and governmental regulations in area of service.

· Assist the Director to ensure appropriate staffing coverage at all times.

· Assist the Director to facilitate training of new hires and other training initiatives.

· Provide direction and support to clinical staff as requested.

· Maintain and enhance rapport with referral sources.

· Process, categorize and prioritize incoming/outgoing mail, assist with form completion for insulin pumps and other related education forms.

· Contact insurance companies to inquire about services and coverage when needed.

· Assist with tracking policy coverage resources related to diabetes education.

· Ensure equipment remains in working order, helps with supplies inventory, completes necessary logs or paperwork for service area.

· Coordinate webinars and education events as requested.

· Assist with marketing efforts.

· Participate in performance improvement projects as requested.

· Perform other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· High school diploma or GED required. Associates degree preferred.

· Proficiency with Microsoft software (Office, Word, Excel) and electronic databases is required.

· Two years office experience required.

· Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

· Positive customer service skills, multi-tasking abilities, typing and computer skills are essential.

· Demonstrates commitment to customer service and professional communication with patients, families, medical staff, colleagues, vendors and other departments.

· Demonstrates knowledge and use of professional spoken and written word through proper business English.

· Demonstrates proofreading, editing and basic math skills

· Medical terminology knowledge desirable.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.